When it comes to what makes the Sunshine Coast so special, you'll find the clue is in our name. We have a sunny disposition that radiates from the inside out, and when our guests are on holiday here, we want them to feel it too ☀

Our guests want encounters that inspire and re-energise them. We call these experiences Sunshine Moments and by delivering them to our guests, we can SHINE as a destination!

Join us for a special Real Talks event at scout23 where we unlock what make Sunshine Moments so important and how your business can deliver them.

The event will kick off with a short keynote from Customer Maverick, Peter Turner, who will set the scene as to why you need to master the art now.

We will then hear from industry leaders, facilitated by the Customer Frame's Sueanne Carr, about their experiences, successes + failures in making Sunshine Moments a reality.

We will finish off with a diagnostic of your individual business today. You'll leave knowing where your gaps are and clear actions to accelerate positive change.

When: 3:30pm - 5:30pm

Where: scout23

Cost: FREE

Seats are limited, book now to avoid disappointment

Sueanne Carr + Peter Turner are the founders of Customer Frame, the experts of customer-led transformation. Customer Frame was built with a goal to help businesses + organisations who are brave enough to challenge their existing ways of thinking with the customer at the centre of what they do.

With a combined 50+ years experience across public sector, tourism, retail + professional services, they're known to inspire audiences + ignite action.

When it comes to what makes the SunSHINE Coast so special, you'll find the clue is in our name. We have a sunny disposition that radiates from the inside out, and when our guests are on holiday here, we want them to feel it too.

Of course, we all know the world of travel has changed dramatically over the past three years, requiring a dynamic new attitude and approach to our product and service delivery. From the research, we know our visitors are actively seeking experiences that enrich, awaken, and transform them, and with the Sunshine Coast's natural and developed tourism assets, we are well placed to build on our market strengths.

In line with this and to support you in the evolution of your business, we've redeveloped our annual Industry Development Program and named it SHINE!  

In the largest tourism program ever created by VSC, we will work with operators to enhance the experiences delivered to our visitors. 

The customised Sunshine Coast SHINE program will provide you with practical tools, briefings on the major issues facing the industry, professional and business development workshops, case studies, and networking opportunities so that you can engage with colleagues and make the most of market opportunities! The program is based on Tourism & Event Queensland's 'Ultimate Transformational Experiences Framework' initiative targeting Best of Queensland Experiences (BOQE) to grow and further develop.

The SHINE training program will be delivered via workshops and online and we invite all interested tourism businesses to jump onboard. Email members@visitsunshinecoast.com

SHINE has been made possible with the support of the Queensland Government through Tourism and Events Queensland.